We're here to help you with any of your Hisense tv repair needs
Living in Durban and dealing with issues on your Hisense TV? We know how frustrating it can be when your favorite shows or movies aren’t displaying properly. In this blog, we’ll guide you through common Hisense TV sound problems and provide helpful tips to get your screen back to perfect viewing. Let’s get your Hisense TV working like new again!
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1. The Obvious Checks
- Check the volume: Ensure your TV's volume isn't muted or turned down too low. Press the volume up button on your remote to increase the volume.
- Check the mute button: The mute button might be accidentally activated. Press it to unmute the TV.
- Check external speakers: If you're using external speakers, ensure they are powered on and the volume is turned up. Also, verify the connection between your TV and the speakers is secure.
- Check the input source: Confirm that your TV is set to the correct input source. Cycle through the available inputs (HDMI 1, HDMI 2, AV, etc.) using the source or input button on your remote.
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2. Inspect the Cables
- Check all connections: Inspect all cables connected to your TV, including HDMI, optical, and any cables connecting to external sound systems. Ensure they are securely plugged in at both ends.
- Replace damaged cables: If you notice any damage to the cables, replace them with new ones.
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3. Investigate TV Settings
if your audio settings are wrong it could cure issues
- Access the audio settings: Head to the audio settings menu on your TV using the remote. Look for options like "Sound Mode," "Speakers," and "Audio Output."
- Check the sound mode: Ensure the sound mode is not set to a mode that disables audio output, such as "Mute" or "Compressed." Experiment with different sound modes like "Standard," "Movie," or "Music" to see if it resolves the issue.
- Check speaker settings: If your TV has built-in speakers, ensure the speaker settings are configured correctly. The setting should typically be set to "TV Speakers" and not "External Speakers" or "Audio System."
- Check audio output settings: If you're using external speakers or a soundbar, ensure the audio output setting is configured correctly. Choose the appropriate output option, such as "HDMI ARC," "Optical," or "Digital Audio Out."
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4. Perform a Power Cycle
A power cycle can often fix temporary software glitches affecting the TV's sound.
- Turn off the TV: Press the power button on your remote to turn off the TV.
- Unplug the TV: Disconnect the TV's power cord from the wall outlet.
- Wait: Wait for at least 60 seconds to allow the TV to completely discharge.
- Plug the TV back in: Reconnect the power cord to the wall outlet.
- Turn on the TV: Power on the TV using the remote.
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5. Software Update
Outdated software can sometimes cause compatibility issues and sound problems.
- Check for updates: Go to the settings menu on your Hisense TV and look for the "Software Update" or "System Update" option.
- Update the software: If an update is available, download and install it. Follow the on-screen instructions to complete the update process.
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6. test with head phones
Using headphones can help isolate whether the issue lies with the TV's internal speakers or the audio output.
- Connect headphones: Plug a pair of headphones into the headphone jack on your TV.
- Test the sound: Play some content on your TV and check if you can hear sound through the headphones. If you can hear sound through the headphones but not the TV speakers, the issue might be with the TV's internal speakers.
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7. Factory Reset
A factory reset can resolve sound problems caused by complex software issues. However, it will erase all your TV settings and preferences.
- Access the reset option: Navigate to the settings menu on your Hisense TV and look for the "Reset" or "Factory Reset" option. This is usually found in the "System" or "General" settings.
- Perform the reset: Select the reset option and follow the on-screen instructions to confirm the reset. The TV will restart and restore to its factory default settings.
- Set up the TV: After the reset, you'll need to set up your TV again, including language, network connection, and channel preferences.
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8. Contact Hisense support
If none of the above steps resolve the issue, it's time to contact Hisense customer support for further assistance. They can provide more specific troubleshooting steps or arrange for a technician to inspect your TV.
- Gather information: Have your TV model number and purchase date ready.
- Contact Hisense: You can reach Hisense customer support through their website, phone number, or email.
You can also reach us at 031 562 0666 – we’re Authorized Hisense Service Agents and ready to assist you!
Tools
- 1. tv remote
- 2. soft cloth
frequently asked questions about your Hisense television
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1. why is my hisense tv not playing sound?
There could be several reasons why your Hisense TV isn't outputting audio. Let's explore some common causes and how to fix them.
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2. How do I fix my Hisense TV when there is no sound but the picture is fine?
This typically points to an problem with your audio settings or connections. Check if your TV is muted, the volume is turned up, and the correct audio output is selected.
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3. What are the most common Hisense TV audio problems?
Common Hisense TV audio problems include no sound, distorted audio, intermittent sound, audio delay, and sound out of sync with the picture.
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4. How do I connect external speakers to my tv?
You can connect external speakers to your Hisense TV using various methods, including HDMI ARC, optical audio cables, or a 3.5mm audio jack. Refer to your TV's user manual for specific instructions.
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5. When should I contact Hisense customer support for sound problems?
If you've tried all the troubleshooting steps and are still experiencing sound issues, it's best to contact Hisense customer support for further assistance.
If these steps don’t work, you can find more help on their help page: Hisense TV Support.