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Troubleshooting Guide: Why Your Freezer Won’t Freeze Properly

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There are few things more frustrating than finding a freezer full of mushy, thawed food. If your freezer suddenly stops freezing, don’t panic! It might be a fix you can handle. Let’s explore why freezers malfunction and learn some troubleshooting techniques to get yours back in icy form.

Common reasons for not freezing
  • Insufficient Airflow: Overcrowded freezers block the circulation of cold air. Also, make sure vents aren’t blocked by anything.
  • Dirty Condenser Coils: These coils help release heat. If covered in dust and grime, they can’t function optimally, causing your freezer to struggle.
  • Faulty Door Seal: A loose or damaged seal lets warm air seep in, forcing your freezer to work overtime.
  • Thermostat Issues: A malfunctioning thermostat means inaccurate temperature readings and improper cooling cycles.

 

Troubleshooting steps 

  • Check the Temperature Settings: The most obvious question first: Did someone accidentally adjust it? Ensure your freezer’s temperature is set correctly.

  • Clean the Condenser Coils: Coils are typically located at the back or the bottom of the freezer. Unplug your freezer, then gently vacuum or brush away the dust bunnies clinging to these coils.

  • Inspect the Door Seal: Close the freezer door on a piece of paper. If you can easily pull the paper out, your seal needs replacing.

  • Test the Thermostat: If the other basic checks don’t reveal the problem, your thermostat could be the problem. You’ll need a multimeter to test its continuity – instructions are easily found online.

If the basic steps didn’t bring your freezer back to life, try these:

  • Checking the Evaporator Fan: This fan circulates cold air. If it’s broken or obstructed, your freezer won’t cool properly.
  • Examining the Defrost Timer: A faulty defrost timer prevents the freezer from cycling into defrost mode, causing frost build-up and affecting performance.
  • Assessing the Compressor: The compressor is the heart of your freezer. If it fails, the unit won’t cool at all.
  • Replacing the Door Seal: Order a new one that matches your model. Instructions for replacement are usually available on the manufacturer’s website or YouTube.
  • Defrosting the Freezer: If excess frost clogs the vents or coils, manually defrost your freezer. Unplug it, let the ice melt, and thoroughly dry the interior before restarting.
  • Testing and Replacing the Thermostat: Online tutorials will help. If the thermostat is faulty, a replacement is usually inexpensive.

 

  • Scenario 1: A customer’s freezer wasn’t holding a cold temperature. Turns out, the kids had crammed it so full that air couldn’t circulate. Rearranging resolved the issue!
  • Scenario 2: A freezer was running constantly but not freezing. Cleaning the dirty condenser coils brought the temperature back down.

 

If you’re not comfortable with DIY or your efforts fail, call a qualified technician. Especially seek professional help if:

  • The compressor seems faulty.
  • Your freezer is still under warranty.
  • You suspect refrigerant-related problems.
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